Refund & Cancellation Policy
We want every customer to feel good about booking with us. This policy explains how cancellations and refunds work for services sold by Aguiar Solutions LLC and its brands.
Front Step Co. (seasonal porch styling)
- Cancel more than 72 hours before your scheduled install: full refund.
- Cancel within 72 hours of your install: 50% refund, because pumpkins, mums, and materials are purchased for your order in advance.
- Rescheduling: you may reschedule once at no charge with at least 24 hours' notice, subject to availability. If we need to reschedule due to weather or safety, we will offer a new date or a full refund.
- Missing or damaged items at delivery: let us know within 48 hours with a photo and we will replace the item or issue a partial refund.
- Natural products: pumpkins, gourds, mums, and hay are natural products. Their lifespan depends on weather, sun exposure, and wildlife, so we cannot offer refunds for natural aging or animal damage after installation.
- Pickup & removal add-on: fully refundable if cancelled before your scheduled pickup date.
Boston Hydration (water filtration)
- Cancellation and refund terms for equipment and installation are stated in your written quote.
- If your quote does not state otherwise, you may cancel for a full refund at any time before installation begins.
How refunds are issued
Approved refunds are returned to the original payment method, typically within 5–10 business days. To request a cancellation or refund, email us with your name, address, and booking date.
Contact
Aguiar Solutions LLC · Milford, Massachusetts
Email: gabeaguiar7@gmail.com